Week 8: Chapter 17&18
💻📦 Marketing in Action Blog – Chapters 17 & 18 Hi everyone! 👋 This week I read Chapters 17 and 18 , which talked about how companies talk to customers using digital tools. Here’s what I learned and what I think is really interesting. 🌐 Chapter 17: Interactive and Multichannel Marketing This chapter taught me that marketing today is not just in stores or on TV. Now, it's everywhere — websites, social media, apps, emails. Companies want to make shopping easy and personal for us. 💡 Example : When I visit a store's website and see products based on what I looked at last time — that’s personalized marketing . I like it because it saves time. Also, businesses now use many channels at once — like online stores, mobile apps, and real shops. This is called multichannel marketing . When everything works together smoothly, it's called omnichannel marketing . ✉️ Chapter 18: Integrated Marketing Communications & Direct Marketing This chapter focused on how comp...
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